Resume
Jeff Williams
Product and digital transformation leader with 20+ years of experience delivering enterprise platforms and AI-enabled automation that improves decision-making, efficiency, and user experience.
Experience
Experience Manager & Product Owner
Shift4 Payments · Remote
- •Led product delivery for a major Salesforce modernization across core commercial workflows (lead, account, opportunity, quoting)
- •Built and deployed an internal RAG Slack chatbot agent for technical Salesforce support—~250 questions/week, ~20% ticket deflection, ~4.5/5 satisfaction
- •Designed agentic automations in n8n combining LLM reasoning with system actions, saving ~6-10 hours/week per user
- •Implemented Slack-based AI assistants with ~150 weekly active users and ~40% repeat usage
- •Established operational practices for AI workflows including logging, failure-handling, and human-in-the-loop checkpoints
Director, Digital Transformation
Oracle Corporation · Rocklin, CA
- •Led strategy and delivery for a $1M Analyst Relations digital engagement platform
- •Applied human-centered discovery (journey mapping, stakeholder interviews) to translate business challenges into actionable opportunities
- •Built scalable solution designs on Oracle Cloud, reducing third-party platform costs by 30%
- •Operationalized KPI-based reporting to communicate impact to senior leadership
Director, User Experience Design
Oracle Corporation · Rocklin, CA
- •Built and led Oracle's first employee-centric UX organization from scratch
- •Designed AI-powered conversational interface for employee digital assistants, reducing support requests by 15%
- •Led redesigns of internal platforms, improving task completion by 35% and reducing search time by 25%
- •Introduced Scaled Agile practices, shortening delivery timelines by 20%
Director, Product Evangelism
Oracle Corporation · Rocklin, CA
- •Launched Oracle's internal enterprise video platform (OTube), increasing employee engagement by 40%
- •Optimized collaboration tooling, surpassing ROI targets by 20% with 95% user satisfaction
- •Partnered with Cisco on redesigning a scheduling tool, improving adoption by 50%
Senior Manager, ITSM Center of Excellence
Oracle Corporation · Rocklin, CA
- •Led Oracle's ITSM transformation, earning 2010 itSMF USA Project of the Year Award
- •Saved $1.5M annually through process and workflow improvements
- •Improved service availability by 25% and reduced incident resolution time by 30%
IT Business Analyst → IT Manager
Oracle Corporation · Rocklin, CA
- •Streamlined M&A integration processes, reducing project completion times by 25% and saving $1M annually
- •Consolidated enterprise system monitoring, reducing downtime by 30% and saving $500K annually
Skills
Agentic Workflows & GenAI
Agentic Workflow DesignLLM OrchestrationRAG PipelinesPrompting & EvaluationGuardrails & Human-in-the-LoopWorkflow Monitoring
Product Management
Product StrategyProduct RoadmapStakeholder ManagementBacklog PrioritizationOKRsKPI DesignExecutive Storytelling
Enterprise Platforms
CRM (Salesforce)Jira/ConfluenceAPI IntegrationsEnterprise Workflow AutomationData Governance
UX & Research
Journey MappingUser ResearchInformation ArchitecturePrototypingUsability TestingConversational Design
Agile & Delivery
ScrumSAFeKanbanRelease PlanningUATCross-Functional Leadership
Education
BS, Business Administration
University of Phoenix (in progress, GPA 3.9)
Certifications
- SAFe Agilist 4.5 & Product Owner/Manager Certificates | Scaled Agile
- UX Certificate | Nielsen Norman Group
- Financial Analysis for Non-Financial Executives | UC Berkeley Extension
- ITIL V3 Expert Certification
Explore More
See how I think about product strategy and execution across different industries.