6-Month Roadmap

Atomicwork Product Roadmap

Win the Slack/Teams front door with measurable outcomes, not just AI claims

Outcomes-driven roadmap tied to competitive analysis findings and feature recommendations. Structured around measurable success criteria with clear dependencies.

Horizon: Feb 2026 - Jul 2026 (6 months)

Positioning Thesis

  • Measurable outcomes, not vanity deflection

    AI deflection quality measurement is weak across the category. We'll productize quality (good vs bad deflection) as a differentiator, not just deflection volume.

  • Agentic triage + knowledge-to-resolution as a closed loop

    Sequence Triage Autopilot (routing accuracy + HITL controls) with Resolution Replay Loop (verified KB + Fixlets + deflection-quality score) to create a measurable pilot-to-scale story.

  • Governance + reliability as the "enterprise permission slip"

    Ship trust primitives early (policy gating, audit trails, kill switches, rollback) to reduce enterprise blocker risk.

6-Month Timeline

1
Feb 2026 (Month 1)

Trustworthy AI Foundations + Intent Focus

Build foundations + validate with design partners

  • [Discovery] Pick 2 design partners; top 10 intents + labeled "gold set"; define "good/bad deflection" rules + time window
  • [Delivery] Shared policy gating v0; audit schema v0; unified event taxonomy; Slack/Teams UX prototypes (triage card, outcome capture, Fixlet confirm)

Deliverables

Partner agreements + data exportsPolicy config skeletonAudit events flowing to analyticsPrototypes validated with agents
2
Mar 2026 (Month 2)

MVPs Shipped (Shadow Mode + Outcome Capture)

Ship MVPs to design partners

  • [Autopilot MVP] Shadow Mode triage (intent/category/priority/route + "why"), agent override logging, routing dashboard
  • [Replay MVP] Citations-first answers, "Resolved / Still need help", Deflection Quality Score v1, KB draft + approval workflow, Fixlet pointer + 1 low-risk Fixlet
  • [Pilot Ops] Internal alpha to design partner pilot kickoff

Deliverables

Internal alpha releasePilot tenant enabledDashboards (routing accuracy/override + deflection quality)KB draft review UIFirst Fixlet live
3
Apr 2026 (Month 3)

Pilot Value: Actionability + Safe Automation

Expand Fixlets + limited auto-execution

  • Expand Fixlets/actions to 2-3 (password reset, unlock, group join with approval)
  • Turn on limited auto-execution behind policy gates for eligible intents
  • Improve answer quality guardrails (fallback to KB links when low confidence)
  • Bring Slack/Teams parity to second platform for pilot

Deliverables

Pilot v1 for both platformsApprovals cardsKill switch testedAction success/failure handling with correlation IDsFirst "verified knowledge packages" published for top 5 intents
4
May 2026 (Month 4)

Beta Expansion: Coverage + Governance Hardening

Expand coverage + harden governance

  • [Autopilot P1] Channel-based intake + threads; dedupe + merge; expand actions to 3-5; improve explainability
  • [Replay P1] KB/Fixlet versioning + rollback; freshness signals; unhelpful theme detection; multi-source citation rendering
  • [Enablement] Admin setup wizard + playbooks

Deliverables

Beta release to 3-5 customers15-20 intents coverageRollback controlsFreshness review queueDedupe workflowEnablement kit (agent training + admin checklist)
5
Jun 2026 (Month 5)

Scale Readiness: Reliability, AI Governance, Ops

Harden for scale

  • Reliability & performance hardening: degraded mode when LLM slow; p95 response targets; error budgets; observability traces
  • Governance: AI decision audit UI; PII redaction tuning; security review + incident runbooks

Deliverables

GA candidateReliability dashboardsAudit viewerRunbooks + rollback playbooksSupport training"Pilot ROI" reporting template for CS/Execs
6
Jul 2026 (Month 6)

GA + Optimization: Measurable Differentiation

GA launch + prove outcomes

  • GA launch (pilot to scale) for both features
  • Threshold tuning + active learning queue (overrides + bad deflection)
  • Expand playbooks + templates for top intents
  • GTM enablement + competitive proof

Deliverables

GA release + docsStandard dashboard packSales/CS battlecardsCustomer case study draftPost-GA monitoring & alerting

KPI Targets

Measurable outcomes tied to roadmap delivery.

MetricBaselineTarget
Routing Top-1 Accuracy (top intents)Shadow Mode baseline>=80%
Time-to-Correct-Assignment (TTCA)Pilot baselineDown 30%
MTTR (top 10 request types)Pilot baselineDown 20%
SLA Compliance (covered categories)Pilot baseline+10pp
Good Deflection Rate (covered intents)Pilot baseline+10-20pp
Bad Deflection RatePilot baselineNot worse (goal <=3%)
Reopen Rate after AI-ResolvedPilot baseline<= baseline
Auto-Resolution Rate015-25%
Action Execution Success Rate0>=95%
CSAT (in-channel)Pilot baseline+0.2 (or non-decreasing)

Key Tradeoffs

Explicit decisions made to optimize for the stated outcomes.

  • 1

    Depth over breadth on intents: focus on top 10-20 intents to prove measurable differentiation rather than wide but shallow coverage

  • 2

    Governance first, autonomy later: prioritize auditability, policy gates, approvals, and kill switches before expanding auto-execution

  • 3

    Low-risk Fixlets first: only ship deterministic, reversible actions early; defer high-risk access workflows to protect trust

  • 4

    Start with one platform, reach parity by Beta: MVP can be Slack or Teams for speed, but parity becomes a Beta/GA gate

  • 5

    Measurement and ops are "features": dashboards and instrumentation ship as first-class deliverables because the category is moving toward "prove it" economics

Feature Bets in This Roadmap

This roadmap incorporates the following recommended features from competitive analysis.

Atom Triage Autopilot

Full PRD with requirements and rollout plan

Resolution Replay Loop

Full PRD with requirements and rollout plan

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